Customer Support

🎧 Prefer to listen? Your browser does not support the audio element. Klaviyo just bought itself an AI brain. The e-commerce marketing platform acquired Agency, a customer-success AI startup founded by serial entrepreneur Elias Torres, who now joins as chief product officer. The plan: fuse Agency’s tech with Klaviyo’s existing agents — Composer, which builds marketing campaigns, and Customer Agent, which handles post-sale questions like returns and order tracking — and roll them out to 200,000 businesses. Torres spent $32 million of investor money (Sequoia, Menlo, Felicis) learning how to build this. You get to skip that bill. ...

🎧 Prefer to listen? Your browser does not support the audio element. If you run a business alone, you know the feeling. You wake up to 14 customer messages. Some are simple (“what’s your return policy?”), some are urgent (“I paid but haven’t received anything”), and some are just weird. Every one needs a reply, because ignoring customers is how small businesses die. ...