Get Your Store Ready for AI Customer Agents Before Competitors Do
🎧 Prefer to listen? Your browser does not support the audio element. Klaviyo just bought itself an AI brain. The e-commerce marketing platform acquired Agency, a customer-success AI startup founded by serial entrepreneur Elias Torres, who now joins as chief product officer. The plan: fuse Agency’s tech with Klaviyo’s existing agents — Composer, which builds marketing campaigns, and Customer Agent, which handles post-sale questions like returns and order tracking — and roll them out to 200,000 businesses. Torres spent $32 million of investor money (Sequoia, Menlo, Felicis) learning how to build this. You get to skip that bill. ...